Performance Standards
In order to maintain a high quality of integrations the below standards should be met and maintained by Integrators.
| Value | Detail | Metric | Why |
|---|---|---|---|
| Webhook notification success rate | How many successful responses we receive from the most critical endpoint. | 99% | Uptime measure of the external webhook server, to ensure all new orders are successfully recognized |
| Rejection rate* manual/auto accept | Outlines the rejection of an order from a venue due to items being unavailable, venue closing soon or a generic reason. | <1% | Rejections from a venue should be minimal to safeguard the customer experience. |
| Time to accept an order | Time between receiving the order and sending back the accepted status to Wolt. | <3 minutes | Wolt auto rejects orders which are not accepted within 3 minutes. |
| Time to accept a pre-order | Time between receiving the order and sending back the accepted status to Wolt. | <15 minutes | Wolt rejects preorders after the 15 minute confirmation window. |
| Availability | The availability of a venue being online. | 97% | When a venue is offline it has no visibility to customers and therefore cannot transact. |